Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.

 About Clix2Cart

1. Is this site secure?

We realize that security is a concern when ordering online -- and because of this, we have chosen to use the very latest and most advanced technology for secure transaction processing online.

2. How do I register or sign in to the Clix2Cart Website?

Click on the Wholesale Register at home page under the account and fill up your business information to make your user name & password. We will approve your account within 24 hours.

We did not take any order without valid business license copy and federal tax id.

3. What if my business is tax-exempt?

If your organization is tax-exempt, you will need to create an account on our website. When placing your first online order, you will be prompted to Fill information an account when you check out. Your entries must match the information on your tax-exempt form.

We will keep your tax-exempt information on file until it expires, at which time a new copy of your tax ID certificate will be required. Upon receipt of your new certificate, we will update the expiration date in our system.

4. What are your Customer Service Hours?

Our friendly customer service team is ready to assist you Monday-Saturday 9:00 am-7:00 pm CST. Call Toll free 1-800-680-6838 or shoot us an email: sales@Clix2Cart.com

5. Do you guarantee satisfaction?

We'll work hard to keep you happy. And if we don't, you can request to remove your products at any time before it ship from our location.

6. How can I become a Reseller or Wholesaler?

Please call us at +1-800-680-6838 or email us at sales@clix2cart.com more information

7. Contacting Us Is Easy

If you have any questions or concerns, please contact us +1-800-680-6838 or by e-mail sales@Clix2Cart.com

Shipping Information

1. Do I need an account to purchase?

Yes! you must have an account to view prices & purchase. We are only accepting wholesale accounts at this time.

2. What Types of Shipping Do You Offer?

We offer several shipping options, including standard ground shipping, expedited 2-day.

We ship anywhere in the contiguous United States, Canada, and the United Kingdom.

3. How Much Does Shipping Cost?

It depends on what shipping option you choose, and where you live. Expedited and overnight shipping generally costs more. Call or email  us directly if you have any questions about shipping to your area.

4. Will I Have to Sign for Delivery?

Yes. An adult (21 or over) will have to sign for each order upon delivery.

5. Do You Offer Discreet Shipping?

Yes. All of our orders are delivered in premium packaging to ensure your products, especially fragile glass pieces, stay intact.

6. My Order Arrived Damaged or Didn’t Contain the Correct Items. Help?

No worries. Just contact us and we’ll get you taken care of. We’re proud of our shipping policies, so should something come up, just get in touch and we’ll get it worked out quickly.

Note: Don’t use the items or throw them away until you talk with us!

7. What Carrier Do You Use For Shipping? 


  • USPS First Class: usually delivers within 3-5 business days
  • USPS Priority: Usually delivers within 2-3 business days
  • FedEx Express: Usually delivers within 2-4 business days with a guarantee of arriving by your scheduled delivery date.


  • USPS First Class: 10-12 business days
  • USPS Priority: 7-10 business days
  • FedEx Express: 6-7 business days, depending on specific country customs regulations.

8. Is shipping included in the price of each item?

No, shipping is not included.

9. Will I receive shipment confirmation?

The customer will receive an order shipment notification by email with a tracking number

Payment Information

1. What Forms of Payment Do You Accept?

We take most debit and credit cards, including:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • Maestro

2. When will my credit card charge?

After finish your order sales invoice with shipping charge then we will charge credit card total amount of invoice on Checkout Page.

3. Is my credit card number safe?

Most definitely this is the best way to ensure the safety of this information.

Order & Returns

1. Is There a Minimum Purchase?

Yes. There is a minimum purchase value of $700 dollars.

2. Do I Need a Prescription to Purchase Your Products?

No prescriptions are needed to order anything we carry.

3. What Is Your Return Policy?

Please refer to our Return & Refund Policy for more information.

4. Can you help me with my order?

If you are having any difficulty on mysmokewholesale.com please call Us +1-(800-) 680-6838 between 9 AM TO 7 PMMonday TO Saturday. We are always at your service!

5. Am I ordering the right product?

We are giving product detail under the product you must read.

6. May I cancel my order after I've submitted it?

Yes once you have submitted your order Please call us for cancel. But your product shipped from our warehouse can’t cancel. After once order shipped we charge 20% Re-stocking Fees.

7. How do I change quantities?

If your order has not been shipped, we are happy to make changes to quantities, help you make another selection please call us 1-(800)680-6838.

Other Commonly Asked Questions

1. How much is shipping and how long will it take?

Shipping costs are calculated at checkout based on your location. Delivery times vary by location and shipping method. For the Western US, it's 1-3 business days, while the Eastern US takes 6-20 business days. We're committed to getting your order to you quickly.

2. How long will it take to get my package?

We process orders in 24-72 business hours before shipping. You'll receive a tracking email once it's ready for shipment. Estimated delivery times depend on your location: 1-3 days for the Western US, 6-20 days for the Eastern US. Processing might take up to 5 days during busy periods. We process Mon-Fri, 9 AM - 4 PM PST, not on weekends or holidays. If you get a tracking number on weekends or holidays, shipping begins the next business day. We might need extra time for order queries. In-stock orders before 1:30 PM EST ship the same day, mostly within 24 hours. Thanks for your patience during busy times.

3. Are all Items New?

Yes. We only sell brand new items directly from the manufacturers or distributors. All items usually come with bar-code. We do NOT even deal with returns items.

4. What if I receive the wrong product(s)?

Inspect all products upon receipt. All claims for shortages, damaged or incorrect merchandise must be made within 24 hours of receipt. We will gladly exchange any products. If you receive the wrong products. We will gladly make an exchange for free and pay for shipping.